At Ulrike Travels, customer satisfaction is very important to us. We strive to ensure that all our products meet high-quality standards. If for any reason you are not satisfied with your purchase, please review our Returns & Refund Policy below.

Eligibility for Returns

• You may request a return if you receive a defective, damaged, or incorrect product.

• Requests for returns must be made within 7 days of receiving your order.

• Products must be unused, in their original packaging, and accompanied by proof of purchase.

Items Not Eligible for Return

• Products that have been used, damaged by the customer, or are missing original packaging.

• Items requested for return after 7 days of delivery.

• Products purchased during clearance sales or promotions, unless they are defective or incorrect.

Return Process

1. Contact us at [email protected] with your order details and reason for return.

2. Our customer support team will review your request and provide instructions for returning the product.

3. Once the returned product is received and inspected, we will notify you about the status of your return.

Refunds

• Refunds will only be issued after we receive and inspect the returned product.

• Please allow up to 10 business days for the refund to be processed.

Exchanges

We currently do not offer direct exchanges. If you need a replacement, you will need to return the item and place a new order.

Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.

• In cases where Ulrike Travels is at fault, we will cover the return shipping costs.

Contact Us

For any questions regarding returns or refunds, please contact us at:
Email: [email protected]